understand the process
The following list should give you a basic understanding of the laws and precautions around auto body work.
There is no law requiring you to obtain more than one estimate or appraisal.
NEVER drive a car that could be unsafe because of damages.
Ask if the shop offers a repair warranty. FYI, insurance companies DO NOT guarantee the repairs (they only pay for the repairs). ONLY the auto body shop may offer the guarantee. Let us help you negotiate your claim with the insurance company.
Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can bring it to the auto body shop of your choice to have the car inspected by the insurance there instead of going to where they want you to go.
Your car is your second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.
Choose a shop that has unibody equipment and certified technicians (by i-Car or ASE, for example).
Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us.
You have the right to go to the repair shop of your choice. Your insurance cannot require you to go to a particular shop. It’s your car. It’s your decision.